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Home :: Archive :: 2001 :: July ::
Re: Receipts for WSC in Valencia, Spain
The Shakespeare Conference: SHK 12.1759  Friday, 13 July 2001

[1]     From:   Vicente Fores<
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        Date:   Thursday, 12 Jul 2001 21:38:37 +0200 (METDST)
        Subj:   Re: SHK 12.1745 Receipts for WSC in Valencia, Spain

[2]     From:   Marcus Dahl <
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        Date:   Thursday, 12 Jul 2001 18:47:20 EDT
        Subj:   Re: SHK 12.1745 Receipts for WSC in Valencia, Spain


[1]-----------------------------------------------------------------
From:           Vicente Fores<
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Date:           Thursday, 12 Jul 2001 21:38:37 +0200 (METDST)
Subject: 12.1745 Receipts for WSC in Valencia, Spain
Comment:        Re: SHK 12.1745 Receipts for WSC in Valencia, Spain

It is most probably very difficult for everyone involved to understand
why things with the billing and the receipts from Viajes Iberia are
being so slow in getting done. As many of you already know I have been
trying as hard as I could to speed up the whole process and in all cases
I have been involved personally in trying to get things solved. Helena
Cunat is a very nice person, but she found herself in midst of a huge
congress that was already set up by another person and who had left the
company without updating all the records. The conflicts a dozen people
are living through right now are the consequence of that situation. She
has contradictory evidences between what people reserved, people were
billed and what the hotels tell her that people did. Viajes Iberia, of
course, is responsible for the whole mess, but I can assure you they are
trying their best to solve all conflicts. The time factor is probably
the most essential aspect of all the conflict as they do not depend only
on themselves but have to rely on the speed with which the hotels are
answering, and as they are in high season they are very slow. When we
are talking about money refunds you should know that as far as I have
been informed the refunds have ALL been done, but that it may take a
month or two till it shows in your bank records due to normal
international bank transfer procedures. Again I can but repeat my
apologies for the inconveniences created and rest assured that we are
trying our best to solve all pending problems as soon as possible. Now
that I have moved to the USA for an extended period of time I can only
insist in sending e-mails and make phone-calls to hurry up things, but
it is the people in Valencia who will answer your requests at 
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Un fuerte abrazo again

Vicente Fores

[2]-------------------------------------------------------------
From:           Marcus Dahl <
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Date:           Thursday, 12 Jul 2001 18:47:20 EDT
Subject: 12.1745 Receipts for WSC in Valencia, Spain
Comment:        Re: SHK 12.1745 Receipts for WSC in Valencia, Spain

Evelyn,

Sorry, bad news on this one...

I am still owed 30,000 pesatas from the WSC which the Viejas Iberia
promised in April to pay me but I have yet to see sign or tail of it.

I have not exactly been impressed with their punctuality or efforts to
provide information, service or money.

Let us know if you have any luck.

Yours,
Marcus Dahl
Univ. Bristol UK

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